Contact Kitty Labs™

Real cat owners in Ontario. We’re here to help—whether you need sizing advice, order support, or want to nominate a Canadian cat charity for our quarterly donations.

We typically reply within 1 business day (Mon–Fri, 9am–5pm ET).

How we can help

Orders & shipping: Where’s my order? Change address? Add an item?

Product & sizing: Not sure between Standard and XL? Send a photo—we’ll size it.

Returns & exchanges: Free 90-day returns; we’ll guide you step-by-step.

Donations & partnerships: Quarterly giving and local Ontario partners.

Media & wholesale: Press, reviews, collaborations, bulk orders.

Hours & location

We’re based in Ontario, Canada.

Support hours: Mon–Sun, 9am–5pm ET (Toronto).

Contact Kitty Labs™